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Complaints Policy

The LDC Agenda Committee views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right.

  1. Our policy is:
  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
  • To publicise the existence of our Complaints Procedure so that people know how to contact us to make a complaint
  • To make sure everyone associated with LDC Conference knows what to do if a complaint is received
  • To make sure all complaints are investigated fairly and in a timely way
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired
  • To gather information which helps us to improve what we do
  1. Definition of a Complaint

A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of the Local Dental Committees Conference.

  1. Where Complaints Come From

Complaints may come from Local Dental Committees or from individual delegates or other parties including exhibitors or sponsors.

  1. Confidentiality

All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

  1. Responsibility

Overall responsibility for this policy and its implementation lies with the Local Dental Committees Conference Agenda Committee.

Complaints may be sent to the LDCAC in writing at:

Local Dental Committees Conference Agenda Committee

c/o 64 Wimpole Street, London W1G 8YS

Or by email This email address is being protected from spambots. You need JavaScript enabled to view it.

The procedure for making an official Complaint

The LDC Conference Complaints Policy is available to view below.

Making a Complaint:

  1. A complaint may be made:
  • On the grounds of a breach of a clause of the Standing Orders of Conference.
  • Behaviours are demonstrated which are deemed to be detrimental to the Local Dental Committees and/or the profession as a whole.
  1. The complaint may be made by an LDC or a representative or observer at Conference or a third party associated with Conference.
  2. The Complaint must be made in writing.

Actioning a Complaint:

  1. The receipt of the complaint will be acknowledged and then passed to the Agenda Committee within seven days of receipt. It will either be rejected, deferred so that further information can be obtained, or accepted for further consideration. The complainant will be informed accordingly.
  2. All correspondence and information received will be provided to all relevant parties.
  3. Where appropriate the LDC Conference Agenda Committee will arrange a date for the complaint to be discussed and members of the Committee must openly declare any areas where a conflict of interests may be present.

 

Resolving a Complaint:

  1. The outcome of the Agenda Committee’s discussions will be notified in writing to all relevant parties within 14 days of the date the meeting took place.

Appeal Process:

  1. Appeals must be made in writing to the Chair of the Conference Agenda Committee within 14 days of notification of the original decision and are required to clearly outline the grounds on which the appeal is being made.

Privacy Policy

Privacy Policy

LDC Conference Agenda Committee data protection privacy notice

Our personal records include information about our members, conference delegates and observers, members of GDPC, suppliers and sponsors. This privacy notice describes the type of personal information that we hold, why we hold it, and what we do with it. Please read this notice carefully and make sure that you understand it.

About us

We are Local Dental Conference Agenda Committee operating at 64 Wimpole Street, London. W1G 8YS

The Agenda Committee is responsible for keeping secure the information that we hold about you. Those who have access to your personal information include members of the LDC Agenda Committee and the BDA Events Team.

Information that we hold

We can only keep and use information for specific reasons set out in the law. Below, we describe the information we hold and why, and the lawful basis for collecting and using it.
Contact details
We hold personal information about you including your name, email address, telephone number. This helps us to manage your attendance at LDC Conference.
Financial information
We hold information about your bank details which you have provided. This is necessary to help us manage reimbursing any expenses which may be due.
How we use your information
We need up-to-date and accurate personal information to contact you by telephone and/or email in relation to matters relating to or arising from your participation in LDC Conference.

Sharing information

Your information is normally used only by the Agenda Committee and BDA Events Team

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.

In certain circumstances or if required by law, we may need to disclose your information to a law enforcement or other government agency, our insurers or legal advisers.

Keeping your information safe

We store your personal information securely on our Treasurer’s computer system and the BDA’s database. Your information cannot be accessed by those who are not members of the Agenda Committee or who do not work at the BDA. Only authorised members have access to your information (on a need-to-know basis). They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

We take precautions to ensure security of the computers storing this information. We ensure that the computers holding the information are password protected and are backed-up regularly. Any information shared is done so securely with encryption.

We keep your records for 6 years following LDC Conference or Special Conference or 6 years after the end of your tenure on Agenda Committee, whichever is the longer.

Access to your information and other rights

You have a right to access the information that we hold about you and to receive a copy. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

You can also request us to

  • Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change.
  • Erase some of the information we hold, including some contact details. For financial reasons, we may be unable to delete payment information for 6 years.
  • Stop using your information for some, non-essential purpose.
  • Stop using information if you believe the information is inaccurate or you believe we are using your information illegally.
  • If you have given consent for us to use your personal information for a particular purpose, you may withdraw your consent at any time and we will stop using your information for that purpose.

All requests should be made by email to This email address is being protected from spambots. You need JavaScript enabled to view it..

If you do not agree

If you do not wish us to use your personal information as described, please discuss the matter with us. If you have any concerns about how we use your information and you do not feel able to discuss it with the Agenda Committee, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).

Date: 15 January 2025

Review date: 15 January 2027